Planning for the Unplanned: How Dealerships Can Prepare for Unexpected Repairs As a dealership, it's essential to plan for the unplanned, such as repairs that can arise unexpectedly. Planning for…
Business Development Center Training trains dealerships in revenue growth, customer retention, and new business development. Service Advisors are the backbone of your service department, and BDC Training is designed to help them be the best they can be.
(more…)
Peak business often means your entire team is working at full tilt and doing its best to keep up with the increased volume. However, this doesn’t mean your customers should be left behind. In fact, it’s crucial that customer retention remains a focus as you work to maintain peak performance.
(more…)
The most important document in your Service Department is the Repair Order. It’s what tells you when and where to order materials, what to do when parts are not available, and how to track progress. It’s also a great way to track advisor performance within the service department. Let’s review why performing a monthly repair order analysis is a great service management tool for your dealer, and how a dealer service advisor can handle your monthly review.
(more…)
Pricing strategies exist for every retail environment, from supermarkets to high-end boutiques. When it comes to automotive repair, pricing can be a major competitive advantage when done well. Here’s how to use pricing strategies in the automotive business by leveraging the knowledge and experience of automotive service manager training online.
(more…)
Repair order analysis can help you create a pricing matrix to maximize profits while satisfying customer demand. In this example, we will use a pricing matrix to determine the best variable pricing structure for a dealership. Here is advice from our dealer service advisors on how to create a pricing grid for variable pricing that works for your dealership service operations.
(more…)
Determining fair labor prices is a key part of maximizing your dealership’s profit potential. Do it right, and you’ll keep your labor costs low while still providing your customers with the best service possible. Here are four of the best options for determining a fair price for your service department labor. If you’re ready to implement a new pricing strategy then automotive dealer training is the next step.
(more…)
Service centers and fixed operations are essential to the success of a dealership. A service manager must have a deep understanding of the mechanics of the automotive industry and be able to anticipate and solve problems before they become big problems. Here are the top insights from the most successful automotive service managers and how automotive training programs help them reach the top of their field.
(more…)
One of the most important aspects of running a successful dealership is ensuring that the service and parts departments are working together to create a profitable business. When these two departments are effectively working together, it ensures that customers are properly serviced and that parts are available when and where they are needed most. This is essential for a dealership to remain competitive and profitable. Let’s review the synergies available between these two departments and how fixed operations can be optimized.
(more…)
To maintain a strong profit margin, it is important to have tight controls on expenses in fixed operations. By reducing the amount of money that is spent on unnecessary expenses, you can ensure that your dealership’s net-to-gross ratio is consistently in the 20% range. Let’s take a look at how growing gross profits through dealership training will improve your net-to-gross ratio for your dealership’s Service Center.
(more…)