Ohio Fixed Ops
We Hear It Every Day
Dealers and Service Managers frequently ask us: “Our advisors need training on customer communication and selling skills. Do you train on those things?” Our answer, of course, is, “Yes, we do!”
But we find that the need for selling skills and better communication with customers doesn’t tell the whole story when it comes to underperforming Advisors.
For example, ask yourself:
- How skilled are they at setting appointments? Do they know how to convert customers calling with questions, into customers with an appointment?
- What about their time management? Organizational skills? Are they prepared for customers before they walk in the door?
- How about scheduling? Do they have a formula, and do they follow it, for keeping the shop busy consistently throughout the day?
- Has the Management Team (Service Mgr./Parts Mgr.) given clear goals and held them accountable? When was the last time your Managers got professional leadership and management training?
2 and 3 Day Courses
Fixed Ops Leadership And Management
Aug. 9-11, 2023 (Wednesday-Friday)
Nov. 15-17, 2023 (Wednesday-Friday)
Who should attend
Dealers, GMs, Fixed Ops Directors, Service Managers, Parts Managers, Executive-level Corp. Managers
Course Length
3 Days
Key Benefits
How to grow your Fixed Operations and Gross Profit while leading in CSI; Motivating employees to achieve consistently higher performance; Daily, weekly, monthly habits to higher net profits
Service Advisor
Aug. 7-8, 2023 (Monday-Tuesday)
Nov. 13-14, 2023 (Monday-Tuesday)
Who should attend
New and Experienced Service Advisors of all franchises; Service Managers who supervise them
Course Length
2 Days
Key Benefits
Confidence; Selling skills that advise and sell more services from MPIs and Menus; Professional communication and presentation skills over the phone and in the drive
BDC AND APPOINTMENT COORDINATOR
TBD
Who should attend
Any employee that helps answer phones for service customers: BDC rep, cashier, receptionist, advisor, warranty clerk, etc.
Course Length
2 Days
Key Benefits
Professional phone skills and scripts that sell more appointments; scheduling strategies to optimize shop productivity; outbound scripts & strategies that generate income
FIXED OPS PROFIT BUILDERS WITH DON REED
TBD
Who should attend
Dealers, GMs, Fixed Ops Directors, Service Directors, and Managers
Course Length
2 Days
Key Benefits
How to Achieve 100% Service Absorption; Essential 8 Controllables; Compensation Plans that Motivate; Build Your 12 Month Business Plan for Increased Net Profits
“Best Fixed Ops Training I have been to. . .
thank you!”
thank you!”
See what Dealers, GMs, Service and Parts Managers have to say about our Ohio Fixed Ops Training center courses.
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