Ohio Fixed Ops
Training Center

We Hear It Every Day

Dealers and Service Managers frequently ask us: “Our advisors need training on customer communication and selling skills. Do you train on those things?” Our answer, of course, is, “Yes, we do!” 
 
But we find that the need for selling skills and better communication with customers doesn’t tell the whole story when it comes to underperforming Advisors.

For example, ask yourself:

2 and 3 Day Courses

Fixed Ops Leadership And Management

Who should attend

Dealers, GMs, Fixed Ops Directors, Service Managers, Parts Managers, Executive-level Corp. Managers

Course Length

3 Days

Key Benefits

How to grow your Fixed Operations and Gross Profit while leading in CSI; Motivating employees to achieve consistently higher performance; Daily, weekly, monthly habits to higher net profits

Service Advisor

Who should attend

New and Experienced Service Advisors of all franchises; Service Managers who supervise them

Course Length

2 Days

Key Benefits

Confidence; Selling skills that advise and sell more services from MPIs and Menus; Professional communication and presentation skills over the phone and in the drive

BDC AND APPOINTMENT COORDINATOR

Who should attend

Any employee that helps answer phones for service customers: BDC rep, cashier, receptionist, advisor, warranty clerk, etc.

Course Length

2 Days

Key Benefits

Professional phone skills and scripts that sell more appointments; scheduling strategies to optimize shop productivity; outbound scripts & strategies that generate income

FIXED OPS PROFIT BUILDERS WITH DON REED

Who should attend

Dealers, GMs, Fixed Ops Directors, Service Directors, and Managers

Course Length

2 Days

Key Benefits

How to Achieve 100% Service Absorption; Essential 8 Controllables; Compensation Plans that Motivate; Build Your 12 Month Business Plan for Increased Net Profits

“Best Fixed Ops Training I have been to. . .
thank you!”

See what Dealers, GMs, Service and Parts Managers have to say about our Ohio Fixed Ops Training center courses.