Planning for the Unplanned: Meeting the Customers Expectations When Unexpected Repairs Happen

Planning for the Unplanned: How Dealerships Can Prepare for Unexpected Repairs

As a dealership, it’s essential to plan for the unplanned, such as repairs that can arise unexpectedly. Planning for such eventualities is crucial to ensure that customers receive prompt and efficient services, enhancing their trust and loyalty towards the dealership. Let’s discuss some of the ways in which dealerships can plan for unplanned repairs, and how service advisor training online can take your fixed operations to the next level.

How Dealerships Can Prepare for Unexpected Repairs with Dealer-Loyal Roadside Assistance

Offering a dealer-loyal roadside assistance program can help dealerships plan for the unexpected repairs that may arise. This program offers services like jump-starting a dead battery, changing a flat tire, fuel delivery, and towing services in case of a breakdown. This program can give customers peace of mind knowing that they are covered in case of an emergency, increasing their trust in the dealership.

Offering Alternate Transportation Coverage for Unplanned Repairs

Another way that dealerships can plan for the unplanned is by offering alternate transportation coverage. This coverage provides customers with a rental car or loaner vehicle while their car is undergoing repairs. This coverage is especially useful for customers who rely on their vehicles for daily transportation, such as those with long commutes to work or school. By offering this coverage, dealerships can ensure that customers are not inconvenienced and can continue with their daily routine, increasing their satisfaction with the dealership’s services.

Providing an Exceptional Customer Experience

When customers have a positive experience with a dealership, they are more likely to return for future services and repairs. By focusing on the customer experience, dealerships can build trust and loyalty with their customers, making them more likely to choose the dealership for any unplanned repairs that may arise.

Protecting Customers from Road Hazards with Tire Protection Programs

Road hazard tire protection coverage is an excellent way for dealerships to enhance their customer service and increase customer loyalty. This coverage protects customers from the potential costs associated with unexpected tire damage caused by road hazards such as potholes, nails, and debris. The coverage provides customers with a sense of security, knowing that they are protected from potential expenses and that the dealership has their best interests at heart.

In the event of tire damage, customers can rely on their dealership to repair or replace the tire at no additional cost. This can be a significant relief for customers who may have been hesitant to invest in expensive tire replacements or who may have been caught off guard by an unexpected tire blowout or flat. With road hazard tire protection, customers can rest assured that they are covered, no matter what unexpected hazards they may encounter on the road.

The Benefits of Prepaid Maintenance and Vehicle Service Contracts for Dealerships and Customers

These plans provide customers with a predetermined set of services at a fixed cost, ensuring that they have access to the necessary services when required. Prepaid maintenance plans can also encourage customers to return to the dealership for regular maintenance services, enhancing customer loyalty and revenue for the dealership. Vehicle service contracts offer coverage for repairs and maintenance services beyond the factory warranty period, providing customers with peace of mind and protecting them from unexpected expenses.

The Importance of Preventative Maintenance for Dealerships and Customers

By encouraging customers to get regular maintenance services, dealerships can identify and address potential problems before they become more significant and more expensive to repair. This approach can also reduce the likelihood of unexpected breakdowns and repairs, improving the overall reliability of customers’ vehicles.

Service Financing: An Option to Help Customers Manage Unforeseen Repairs

This financing option allows customers to finance repairs and services, enabling them to spread the cost over time. This option is especially useful for customers who are faced with unexpected repair expenses and do not have the funds to pay for them upfront. By offering service financing, dealerships can ensure that customers can access the services they need promptly, increasing their satisfaction with the dealership’s services.

The Advantages of Planning for the Unplanned

By planning for the unplanned, dealerships can reap several rewards. By offering services like dealer-loyal roadside assistance, alternate transportation coverage, road hazard tire protection, service financing, prepaid maintenance plans, and vehicle service contracts, dealerships can provide customers with peace of mind and a positive experience. Focusing on preventative maintenance and customer service can also increase customer loyalty, improving retention rates and driving revenue for the dealership.

Improve Your Service Center and Increase Sales With Service Advisor Training Online From DealerPRO Training

One way for dealerships to improve their service center and increase sales is through service advisor training online. DealerPRO Training offers online training courses designed to help service advisors improve their customer service skills, sales techniques, and knowledge of vehicle repair and maintenance services. By investing in service advisor training, dealerships can improve their customer experience, increase sales, and build a loyal customer base.

Get in touch with DealerPRO Training today and discover your true profit potential in service and parts with service advisor training online.