IS THERE A CANCER IN YOUR DEALERSHIP?
Finding The Cure The cancer within is called “Lack of Accountability.” Yet in virtually every dealership, I find maximum accountability for everyone’s performance in the Sales Departments.But when I cross…
Finding The Cure The cancer within is called “Lack of Accountability.” Yet in virtually every dealership, I find maximum accountability for everyone’s performance in the Sales Departments.But when I cross…
Take This Simple Test After you ‘CHECK OUT’ your Service Department you will find the problem areas that need to be addressed and possibly form an action plan as to…
Develop Your Strategy Let’s look at some strategies that will enable all of you to achieve BIG. Our focus will be on the retail service customer since that is the greatest…
How Do You Identify Your “Sales Problems?” A sales problem translates to a lack of additional gross profit which results in lower net profits. To begin with, let’s identify these problems as…
Are Your Profits Setting Records, Too? NADA also states that Dealer profitability has remained flat at 2.5% of sales. Why? How are you doing? Since fixed operations accounts for roughly half…
Are You Meeting Industry Benchmarks? In order to improve your Service Operation’s performance and start producing the net profit you deserve, let’s first answer a few questions: Are your Service Operation’s…
Are You Meeting Industry Benchmarks? As a Dealer, General Manager or Fixed Operations Director you might want to start with the “Operating Profit” line of your financial statement and measure your…
The Biggest Room in the World is the Room for Improvement Salespeople become TOP PERFORMERS by selling to repeat customers (Owner Retention). They are able to do so because TOP…
ARGHHHH! This is so frustrating when we hear this. Recently one of our Fixed Operations Specialist’s spent two days at a dealership performing a courtesy performance evaluation of their service and…
News Flash! The seminar began with the facilitator standing before us uttering the following words: “It is the responsibility of your Fiat salespeople to sell a customer their first new Fiat…