“As we approach the mid year point, it’s the perfect time to evaluate your Service and Parts Team’s performance and determine where improvements can be made. After all, there’s always …
Are Making What You Should in Fixed Ops?
“If your Service Operations Net Profits are not increasing over last year and Service Absorption is stagnant with your CSI hovering around “Group Average” then I can only assume Customer …
Making a Case for Change in Fixed Ops
“How about we start off the New Year with some good news! It looks like Dealers will close out the year with over 17 million new vehicle sales, again. Furthermore, …
Did you beat last year’s Fixed Ops profit
by 40 % or more?
“If you answered “YES” then congratulations for a job well done! If you answered “NO” then ask yourself “WHY NOT?” Chances are you don’t have an expense problem but most likely …
HOW TO GROW A FIXED OPS SALES TEAM …
“NADA shows the national average for Service Absorption in 2016 was 56%. With that being said, every Dealer and Fixed Ops Manager should make it their mission to move aggressively …
HOW “SLEEPY” IS YOUR SERVICE DEPARTMENT?
“Is your Service Department operating at its full potential? If the answer is “NO” then compare your operation with the performance levels of the most successful Dealers in our industry.
IS THERE A CANCER IN YOUR DEALERSHIP?
“After spending the last 17 years working with hundreds of Dealerships all across our country, I have discovered an amazing phenomenon infecting fixed operations. Most Dealers would not tolerate Salespeople …
THE 4 ESSENTIALS TO INCREASING SERVICE PROFITS
If you are thriving and making money in all departments then congratulations for a job well done; however, don’t set your cruise control just yet because we all know our …
PERFORMANCE BASED SERVICE PAY PLANS
“The measure of success is not whether you have a problem to deal with, but whether it is the same problem you had last year.” — John Foster Dulles Does …
An enemy called average
“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing …