“Today’s technology can help you achieve unprecedented success–if you use it right.” “You now have more tools to provide every single customer with a higher level of service whether it …
The Primary Mission of a Service Advisor
Additionally, why not do the same with your Service Manager, Parts Manager and Fixed Operations Director. Now transfer their answers on to a single sheet of paper and compare with …
How to Become Differently Better
Differently simply means that you are willing to change. Change for the better. All of us have probably heard the definition of insanity: “I’m going to continue to do what …
Putting Your Customers FIRST
Builds Lasting Relationships
If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings then chances are you are not putting your customers …
5 Rules of Engagement for Service Customers
These are basic rules that have been around for a very long time yet as I speak to hundreds of dealers all across the country and as my Fixed Operations …
Is Owner Retention Important to You?
Is that number going up, going down or staying the same? How often do you look at this number? (You’ll find the number in your computer) What does this number …
How to accelerate profits through a slowdown:
The Answers You Need
“There’s no doubt we’re in a slowdown. ” “How long it will last and how deep it will go is anybody’s guess. Those factors are out of your control. But, …
Profit Accelerator #5:
Pay Attention to Retention
“To grow, you must maintain a 6 to 1 ratio in Customer Pay RO count to Total Vehicle Sales” “Use your most recent financial statement and determine your average new …
Profit Accelerator #4:
Increase your hours per Customer Pay RO
“To succeed, you need to consistently enforce discipline and accountability for performance. ” “When we look at performance with regard to Customer Pay Hours per RO, there aren’t many people …
Profit Accelerator #3:
THE MAGIC OF MENUS
“Have you ever been to a restaurant? ” “Olive Garden? Outback? How about Longhorn? When you were seated at your table, were you presented a menu? Of course, you were! …