“In baseball, we want to see and evaluate the performance of each player.” “If you are a baseball fan, you have undoubtedly noticed the constant display of Player Statistics at …
How to Make Up for Lower Sales
“You can’t save your way into profitability” “During a slowdown, it is vital that you pursue every available profit opportunity in your dealership. In many cases dealers start looking for …
WHAT CONDITION ARE YOUR TECHNICIANS IN?
“Condition • Cause • Correction–an RO for your Service Department” “Most of you are probably familiar with the 3C’s on your repair orders—Condition-Cause-Correction, which is a necessity in order to …
YOUR COMFORT ZONES ARE KILLING YOU!
“Are you falling short?” “As a Dealer, are you getting the return on investment you expect? As a GM, are you meeting net profit projections for the year? If you …
HOW TO TAP INTO MENU MOOLAH
“We all know how profitable an F&I Menu is …” “Here’s why: Most menus give the customer a choice of options like Platinum, Gold, or Silver. If the customer chooses …
ARE YOU MISSING THESE PROFIT OPPORTUNITIES?
“To earn additional profits in your service department, focus on maintaining your customer’s vehicles.” “Many dealers miss this opportunity by not performing complete inspections of their customers’ vehicles or make …
HOW TO RETAIN CUSTOMERS FOR LIFE
“In a perfect world, all new and used customers would come back for service … for life! “Coming back for all of their service needs, coming back for parts, coming …
HOW TO USE RETAIL REPAIR ORDERS
AS A MANAGEMENT TOOL
“Here’s how to use your ROs to evaluate the performance of your service operations team. Even more importantly, you will learn how your customers are being dealt with on a …
IS A PIP IN YOUR PLAN, STAN?
“I’m betting you have no idea what a PIP is, so answer me this …” So now I’m going to go out on a limb here and answer question number …
IS YOUR TECHNOLOGY COSTING YOU OPPORTUNITY?
“Today’s technology can help you achieve unprecedented success–if you use it right.” “You now have more tools to provide every single customer with a higher level of service whether it …