DealerPro Training

Additionally, research shows that for every 5 incoming calls that are answered—1 results in an appointment, 1 is calling on the status of their vehicle and 3 are calling for …

“As an owner, you made the investment in property, equipment, inventories and personnel … and you have the authority to do what it takes to earn a good return on that …

“Menus create an environment where the customer is allowed to buy, instead of being sold. In the Service Drive, when you combine a menu with interval service requirements, you have …

As a Dealer, General Manager or Fixed Operations Director you might want to start with the “Operating Profit” line of your financial statement …” If you are exceeding these benchmarks …

Often times when the front end starts selling fewer new and used vehicles and the “red ink” starts to flow to the bottom line of those departments, the dealer will …

“You can drill down to every measurable statistic on a repair order and get a multitude of reports. You can see shortcomings, but then what? How do you deal with …

How do you deal with this?” We’ve talked about being different from every other dealer in town so that you could provide your customers with the highest level of service …

Which description best fits your situation?” The answer most dealers give to this question is WRONG. Why do I say this? It’s because the most common response is this: “I’m …

Now is the time to take the first step to increased profitability!” There is a lot to talk about when answering those six questions. The first five call for a …

For example, we provide training services for a major equipment maker selling to dealers and aftermarket repair shops. One of their products is alignment equipment. So in our workshops, I …