DealerPro Training

“To succeed, you need to consistently enforce discipline and accountability for performance. ” “When we look at performance with regard to Customer Pay Hours per RO, there aren’t many people …

“Have you ever been to a restaurant? ” “Olive Garden? Outback? How about Longhorn? When you were seated at your table, were you presented a menu? Of course, you were! …

“Let’s switch gears here for a moment …  “Look at your Used Car Department. Do you have a policy that all used vehicles be inspected for needed maintenance and/or mechanical …

“Look at your financial statement …  “Find your customer pay parts (retail) gross profit margin as a percent of your customer pay parts sales, year to date. I have found …

“There are some bumpy roads ahead …  “The record-breaking sales pace of the last several years, plus the abundance of incentives that have taken future buyers out of the market …

That’s why it makes sense to take a look at Green Peas …” You can get people who will become Top Producers by thinking out of the box. Here’s an …

To put it another way—you get what you pay for! That being said, how do you find and recruit these Top Performers? One thing is for sure, they are not …

Additionally, research shows that for every 5 incoming calls that are answered—1 results in an appointment, 1 is calling on the status of their vehicle and 3 are calling for …

“As an owner, you made the investment in property, equipment, inventories and personnel … and you have the authority to do what it takes to earn a good return on that …

“Menus create an environment where the customer is allowed to buy, instead of being sold. In the Service Drive, when you combine a menu with interval service requirements, you have …