KEEP THOSE CUSTOMERS COMING BACK!

In Fixed Ops Toolbox by Don Reed

— Don Reed, CEO DealerPRO Training Well here’s a news flash for those dealers: Nothing has changed! Okay I’ll concede that our technology has changed but I’m talking about how …

If It Ain’t Broke-Break it!

In Fixed Ops Toolbox by Don Reed

“Thank you very much but our service operations are not broke, we’re doing just fine and don’t really need any help. We can do this ourselves and we don’t need …

IS THERE A CANCER IN YOUR DEALERSHIP?

In Fixed Ops Toolbox by Don Reed

“After spending the last 17 years working with hundreds of Dealerships all across our country, I have discovered an amazing phenomenon infecting fixed operations. Most Dealers would not tolerate Salespeople …