Since When is Selling a Bad Thing?

In Fixed Ops Toolbox by Don Reed

“When I was a dealer, I thought increasing sales was a good thing. “We trained employees in all departments how to become better Salespeople, how to provide our customers a …

How to Evaluate Your Parts Department

In Fixed Ops Toolbox by Don Reed

“I want to encourage you to think about your Parts Department’s level of service. “To put it another way, does your Parts Department “provide every customer the highest level of …

How to Evaluate Your Service Director

In Fixed Ops Toolbox by Don Reed

“How does your Service Director’s Gross Profit contribution compare to the Sales Director’s? “This is the person who is responsible for managing the Service Department, Parts Department and Body Shop …

The High Cost of Ignorance

In Fixed Ops Toolbox by Don Reed

“We’re NOT talking stupid here …” “What we’re talking about is a lack of knowledge of techniques, practices, procedures and the discipline to achieve a consistent, profitable result … “If …