The Service and Parts Department:  Working Together Equals Greater Profitability

Don Reed, CEO

One of the most important aspects of running a successful dealership is ensuring that the service and parts departments are working together to create a profitable business. When these two departments are effectively working together, it ensures that customers are properly serviced and that parts are available when and where they are needed most. This is essential for a dealership to remain competitive and profitable. Let’s review the synergies available between these two departments and how fixed operations can be optimized.

Why does the service department need a well-run parts department?

The complementary nature of the service and parts departments is vital to the dealership’s success. When the parts department can source parts quickly and accurately, service is able to provide quality service to the customers. Conversely, when the service department is unable to provide quality service, it can severely impact parts  sales.   To ensure the best possible service and parts department synergy, both departments must be well-run and organized.

Why does the parts department need a well-run service department?

The parts department must be able to provide quality parts to the service department to ensure timely service for customers. If the parts department cannot meet these demands, it will have a negative impact on the dealership’s overall competitiveness.

Why should you treat your internal parts sales the same as your retail sales?

One of the most important aspects of a well-run parts department is ensuring that sales are maximized. This is essential for the parts department to be able to meet the demands of the service department and ensure timely customer service.

Improve Your Fixed Operations with Workshops at DealerPRO Training

If you’re looking to improve your fixed operations at your dealership, DealerPRO Training has the perfect solution for you. Our expert advice and guidance on topics such as sales, service, and partswill help you maximize the profitability of your dealership and ensure that customers are always serviced in a timely manner. Contact us today and see the dealership fixed operations difference DealerPRO Training can make.

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Don Reed, CEO

DealerPRO Training

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Don Reed is the founder and prime mover of DealerPRO Training. As a former Car Dealer, Don knows it takes a well-trained team in Fixed Operations to be successful in the auto industry. His passion for excellence in service is highly contagious and is why Dealers across the nation consistently vote Don’s ideas to be among the best they’ve ever heard in Fixed Ops.