Getting your Service Department Net Profit in Line

The service department is an essential part of every dealer’s business. By providing quality service, dealers retain their customers while maintaining a high level of customer satisfaction.  To maximize profits and maintain a high level of service, dealers must ensure their fixed operations are in line with their company’s overall goals. Here’s how to get your service department and dealership’s fixed operations in line.

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AN ENEMY CALLED AVERAGE

“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing more than a reference point. Average means you are the “Worst of the Best or the Best of the Worst!”

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