PUTTING YOUR CUSTOMERS FIRST BUILDS LASTING RELATIONSHIPS
If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings then chances are you are not putting your customers…
HOW TO CREATE A TOP PERFORMING TEAM
Making a Difference “Success is achieved through the RELENTLESS APPLICATION OF THE BASIC FUNDAMENTALS!” We’ve talked about being different from every other dealer in town so that you could provide your customers…
Benefits of Dealership Training Programs
The Benefits of Dealership Service Advisor Training Programs As the automotive industry evolves, car dealerships are actively working to stay at the forefront of change in auto retail. In this…
What Dealership Training Looks Like: An Expert Guide
What Dealership Training Looks Like: An Expert Guide Due to the internet, customers have become more knowledgeable and well-informed than ever before. Simultaneously, the automotive industry is continuously evolving and…
ARE YOU MISSING THESE PROFIT OPPORTUNITIES?
Your Customers Are NOT Self-Help Mechanics ... Let's consider this question: “What percentage of your customers take delivery of their new or used vehicle and then, once they get home, remove that maintenance…
5 WAYS TO ACCELERATE PROFITS THROUGH A SLOWDOWN
The Added High Test in Your Tank …The way we deal with it is through SERVICE. When you achieve 100% Service Absorption, you are paying for the overhead for the…
husband car mechanic and woman customer make an agreement on the repair of the car.
How Modern Learning Trends Are Revamping Training and Performance
How Modern Learning Trends Are Revamping Training and Performance Car dealerships aren't exactly the first places that come to mind when you think of innovative learning and training environments. But…
HOW TO ACCELERATE PROFITS THROUGH A SLOWDOWN: THE ANSWERS YOU NEED
Lost Profit Opportunities … Many, if not most, dealerships are leaking profit opportunities like a sieve. That’s because the focus is on front-end sales. This makes sense because most dealer principals…