Peak business often means your entire team is working at full tilt and doing its best to keep up with the increased volume. However, this doesn’t mean your customers should be left behind. In fact, it’s crucial that customer retention remains a focus as you work to maintain peak performance.
(more…)
The most important document in your Service Department is the Repair Order. It’s what tells you when and where to order materials, what to do when parts are not available, and how to track progress. It’s also a great way to track advisor performance within the service department. Let’s review why performing a monthly repair order analysis is a great service management tool for your dealer, and how a dealer service advisor can handle your monthly review.
(more…)
Pricing strategies exist for every retail environment, from supermarkets to high-end boutiques. When it comes to automotive repair, pricing can be a major competitive advantage when done well. Here’s how to use pricing strategies in the automotive business by leveraging the knowledge and experience of automotive service manager training online.
(more…)
Repair order analysis can help you create a pricing matrix to maximize profits while satisfying customer demand. In this example, we will use a pricing matrix to determine the best variable pricing structure for a dealership. Here is advice from our dealer service advisors on how to create a pricing grid for variable pricing that works for your dealership service operations.
(more…)