Fixed Ops success relies on the strength
of 4 key areas in Service and Parts:
People, Process, Profitability and Accountability
How to get your Fixed Ops Team firing on all four cylinders isn’t an easy task…and often times, dealers are spending time and money on the wrong investments. But ask yourself, “When was the last time your Managers, Advisors, Parts Personnel and BDC reps received professional, ongoing sales and leadership training? Do they know what professional customer communication and effective sales skills look and sound like?” Most dealers tell us that, when it comes to Fixed Operations, they’ve “never had professional, ongoing training.”
Professional Training... by Professional Trainers
DealerPRO’s In Dealership Training delivers the consistent, ongoing professional training your Fixed Ops Management and personnel need…and deserve…to exceed your customer’s expectations on each and every visit. Our trainers average more than 15 years of In-Dealership fixed ops management success and empower your service team with proven processes and techniques to help you achieve 100% service absorption.
We help you solve problems … build your bottom line … and reach top performer industry benchmarks!
Take a look at some of our highlighted training content below.
Comprehensive Fixed Ops Training
“The only thing worse than training your employees and having them leave is not training them and having them stay.”
– Henry Ford
Expense or Investment
Advising on the MPI Results: Customer Pay vs. Reconditioned
“We are on track to increase our fixed operations gross profit by 60% over the same period last year. That is nothing short of Amazing! We have also maintained our Customer Satisfaction Experience (CSE) scores at 96.6 MTD.”
– Thompson’s Honda
“Our Advisors’ confidence and productivity have grown expeditiously. Our customers are seeing a more personal customer experience because our Advisors take ownership of each and every customer interaction. We are anxious to see what the future holds as we now feel we are on the correct path to achieve our lofty goals!”
– Suburban Subaru
“We were lucky enough to become a member of DealerPRO’s $200K Club, increasing our gross profit in the first year by over $200,000. They provide excellent one on one training in sales and customer service to our parts and service writers.”
– Gilroy Nissan Hyundai
San Jose, CA
“DealerPRO has trained my team to pay attention to every detail in the customer process, especially the service drive-through process, and excel in the small things EVERY DAY. Things we take for granted, DealerPRO taught us to pay attention to, to be more accurate and complete, and it has brought everyone’s level of service to a higher standard.”
– Addison Chevrolet Buick GMC
Toronto, ON, CAN