HOW TO GET AN 800% ROI …
Invest in CHANGE … In order to increase sales in any department you have to start doing things differently and/or do different things. If not, then you simply continue to…
Dealers’ Record Profits in 2018 – Fact or Fiction?
Answering “Probably not” won’t get you there … So, how can you have “record profits” in 2019 if the front end of your store does not have a record year?…
FIVE MAGIC WORDS CREATE BIG RESULTS
The Power of the Disturbing Question When you ask a customer a question that concerns the safety of their vehicle, you are showing you care and encouraging them to consider…
Key Strategy for Boosting Fixed Ops Profits in 2025
How are you planning to boost fixed ops profits this year? – DealerPRO Training The Importance of a Plan In order to improve your Service Operation’s performance and start…
HOW TO MANAGE OVER-ABUNDANT TECHNOLOGY
Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes to technology the answer is, a lot. When it comes to managing a…
IT’S TIME TO GET SERIOUS ABOUT SERVICE
Cutting Expenses Is Not the Answer … If you are like many other dealers/managers you might be focusing all of your efforts on cutting expenses as opposed to increasing revenues. Do you really believe…
ARE YOUR EXPENSES REALLY TOO HIGH?
Time to Take Stock … Use these industry benchmarks to measure your team’s performance: • Service Department Operating Profit @ 20% of Gross Profit• Parts Department Operating Profit @ 30% of…
Providing customers with options can provide significant rewards!
Menus Can Make a Difference … Finance and Insurance Departments have proven to be a significant profit center for dealers who install the right processes that help their Finance Producers to…
YOU ARE NOT RUNNING A DEMOCRACY
Do You Really Need to Ask Permission from Employees?The concept of employee buy-in is overblown and just dead wrong. If you are a dealer, your job is to set policies,…
BUSINESS DEVELOPMENT CENTERS CAN MAXIMIZE SERVICE APPOINTMENTS
Opportunity Rings …As a Dealer or General Manager would you allow 35% of your incoming sales calls to be dropped? What would happen to your service appointments if you could find…