HOW TO MANAGE OVER-ABUNDANT TECHNOLOGY
Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes to technology the answer is, a lot. When it comes to managing a service…
Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes to technology the answer is, a lot. When it comes to managing a service…
Cutting Expenses Is Not the Answer … If you are like many other dealers/managers you might be focusing all of your efforts on cutting expenses as opposed to increasing revenues. Do you really believe you…
Time to Take Stock … Use these industry benchmarks to measure your team’s performance: • Service Department Operating Profit @ 20% of Gross Profit• Parts Department Operating Profit @ 30% of…
Menus Can Make a Difference … Finance and Insurance Departments have proven to be a significant profit center for dealers who install the right processes that help their Finance Producers to…
Do You Really Need to Ask Permission from Employees? The concept of employee buy-in is overblown and just dead wrong. If you are a dealer, your job is to set policies,…
Opportunity Rings … As a Dealer or General Manager would you allow 35% of your incoming sales calls to be dropped? What would happen to your service appointments if you could find…
What You Want … What is a Top Performer? It is simply someone who can perform above the industry’s performance guides for the respective position you wish to fill. These people thrive on performance…
It’s Green, Green They Say … Why would you want to hire Service Advisors who are used to writing 1.5 HPRO? Because chances are, if you are hiring from another dealership,…
The Added High Test in Your Tank … The way we deal with it is through SERVICE. When you achieve 100% Service Absorption, you are paying for the overhead for the…
Getting Better Margins … If you are an average dealer, at a 38% margin, you are suffering a shortfall of 7% on every part you sell. So how are you going to…