ARGHHHH!  This is so frustrating when we hear this. Recently one of our Fixed Operations Specialist’s spent two days at a dealership performing a courtesy performance evaluation of their service…

News Flash!  The seminar began with the facilitator standing before us uttering the following words: “It is the responsibility of your Fiat salespeople to sell a customer their first new…

Measuring Front-End Success …  To begin with, we all expect our Salespeople selling new and used vehicles to produce sales and gross profits at the highest possible levels. We measure…

Why You Should Invest In Keeping Your Customers If you are one of these dealers who is spending between $400 and $500 in advertising to sell a vehicle then I…

Why Training Is the Key  You just hired a new payroll clerk who has 5 years of payroll experience using ADP: however, your payroll system is on Reynolds and Reynolds.…

Every Day, Every Way: 80/20 In today’s business world the Pareto Principle (80/20 Rule) applies in many ways. Here are a few examples as reported in Wikipedia: • 80% of…

Creating Opportunities ““Opportunity is missed by most people because it comes dressed in overalls and looks like work.”                         …

Service Sales Can Pay Your Way  If you would like to “Recession Proof” your Dealership this year, you can do so by raising your “Service Absorption” or “Fixed Coverage” as…

If You’re Not Growing, You’re Not Keeping   As part of the fixed operations Profit Potential Analysis and automotive service advisor training programs that we conduct for our dealers, we…

The Challenge is HUGE!  Let’s take a look at the aftermarket competition to better understand what you are up against. Based on the Auto Care Association figures for 2015, the…