A House Divided As a Dealer or department manager how do you expect to increase Net Profits and earn a reasonable return on the Dealer’s multi-million dollar investment if you don’t…

But That's Not a Plan ... If you are smart about cutting costs so it doesn't affect your operatons, that's a good thing. But it's not a plan. So what’s the…

Don’t bet on it … In reality, just the opposite is true in far too many service departments: Customer pay traffic is about the same as the previous year Profit margins…

Answering “Probably not” won’t get you there …  So, how can you have “record profits” in 2017 if the front end of your store does not have a record year?…

Fixed Ops BHAG — 100% Service Absorption In fixed operations, a good BHAG would be to achieve 100% service absorption. Since the average dealer in America is averaging less than 70%…

If you want to achieve different results (profits) in 2020, then you must be prepared to do different things as well as do things differently.

“When I was a dealer, I thought increasing sales was a good thing.  “We trained employees in all departments how to become better Salespeople, how to provide our customers a…

To begin, we must identify the Service Director's responsibilities as they pertain to the Fixed Ops departments and then evaluate the person’s performance filling this position.