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THE HIGH COST OF IGNORANCE
What’s Your Story? The last few years will go down in history as record years for the auto industry...
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HOW TO EVALUATE YOUR PARTS DEPARTMENT
Parts: Multiple Customers & Profit Opportunities  If you want to achieve different results (profits)...
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SINCE WHEN IS SELLING A BAD THING?
A House Divided As a Dealer or department manager how do you expect to increase Net Profits and earn...
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2020 VISION: A CLEAR PATH TO INCREASED PROFITS
But That’s Not a Plan …  If you are smart about cutting costs so it doesn’t affect...
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HOW ONE SERVICE ADVISOR CAN COST YOU $144,000
Don’t bet on it …  In reality, just the opposite is true in far too many service departments: Customer...
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2017 BRINGS RECORD PROFITS FOR DEALERS
Answering “Probably not” won’t get you there …  So, how can you have “record profits” in 2017 if the...
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ARE YOUR FIXED OPS GOALS HIGH ENOUGH?
Fixed Ops BHAG — 100% Service Absorption  In fixed operations, a good BHAG would be to achieve 100% service...
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How to Evaluate Your Service Director
To begin, we must identify the Service Director's responsibilities as they pertain to the Fixed Ops departments...
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