EMPLOYEE RETENTION IMPACTS OWNER RETENTION
The Biggest Room in the World is the Room for Improvement Salespeople become TOP PERFORMERS by selling to repeat customers (Owner Retention). They are able to do so because TOP…
Since When is Selling a Bad Thing?
“When I was a dealer, I thought increasing sales was a good thing. “We trained employees in all departments how to become better Salespeople, how to provide our customers a…
PROFIT ACCELERATOR #4: INCREASE YOUR HOURS PER CUSTOMER PAY RO
To Get Different Results … You need to start doing different things or doing things differently if you expect to accelerate your profits. To begin with, you need to recognize that you must…
HOW TO USE FRONT-END IDEAS TO GET BACK END RESULTS
Recession-Proof Your Dealership If you would like to “Recession Proof” your Dealership in this coming year, you can do so by increasing your “Service Absorption” or “Fixed Coverage” as some…
WHEN PERFORMANCE IS MEASURED, IT IMPROVES
What Are Your Team's Stats? Baseball measures everything. Why? Maybe it’s because we as fans want to see and evaluate the performance of each player. Maybe it’s because the team’s coaches want to see and evaluate their…
WHY IS IT CALLED “FIXED OPERATIONS?
Understanding the Difference It's important to know for the Dealer who wants to survive and thrive in today’s marketplace.Why do we call one variable and the other fixed? Let’s start with customer traffic.…
HOW DO YOUR SERVICE ADVISORS MEASURE UP?
Are You Meeting Industry Benchmarks? As a Dealer, General Manager or Fixed Operations Director you might want to start with the “Operating Profit” line of your financial statement and measure…
WHY YOU SHOULD BE OPTIMISTIC ABOUT FIXED OPS
Rules to Live by ... Sales have been robust over the past several years. And although they have slowed sales remain at a very healthy level. This provides a tremendous opportunity…
DO YOU WANT TO THRIVE? OR JUST SURVIVE?
If You Are Thriving … Stay on your toes. If you are making money in all departments, then congratulations on a job well done. But, don’t set your cruise control…
How to Evaluate Your Parts Department
If you want to achieve different results (profits) in 2020, then you must be prepared to do different things as well as do things differently.