Answering “Probably not” won’t get you there … So, how can you have “record profits” in 2019 if the front end of your store does not have a record year? The…

What makes a good Service Advisor? To begin with, let’s determine what a good Service Advisor’s profile should be and then we will determine what he or she is actually worth.…

What’s the Difference? Most dealers come from Sales, so they are “front-end” Oriented. So they really don’t know the difference between a Writer and an Adviser. Think of a Service Writer…

The Power of the Disturbing Question When you ask a customer a question that concerns the safety of their vehicle, you are showing you care and encouraging them to consider proper…

The Importance of a Plan In order to improve your Service Operation’s performance and start producing the net profit you deserve, you need to figure out where you are. So let’s first…

If You Are Thriving … Stay on your toes. If you are making money in all departments, then congratulations on a job well done. But, don’t set your cruise control just…

Making a Difference “Success is achieved through the RELENTLESS APPLICATION OF THE BASIC FUNDAMENTALS!” We’ve talked about being different from every other dealer in town so that you could provide your customers with…

Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes to technology the answer is, a lot. When it comes to managing a service…

Cutting Expenses Is Not the Answer … If you are like many other dealers/managers you might be focusing all of your efforts on cutting expenses as opposed to increasing revenues. Do you really believe you…

Time to Take Stock …  Use these industry benchmarks to measure your team’s performance: •   Service Department Operating Profit @ 20% of Gross Profit•   Parts Department Operating Profit @ 30% of…