Taking the First Step  After you ‘CHECK OUT’ your Service Department you will find the problem areas that need to be addressed and possibly form an action plan as to…

Every Day, Every Way: 80/20 In today’s business world the Pareto Principle (80/20 Rule) applies in many ways. Here are a few examples as reported in Wikipedia: • 80% of your…

Creating Opportunities ““Opportunity is missed by most people because it comes dressed in overalls and looks like work.”                           …

Service Sales Can Pay Your Way If you would like to “Recession Proof” your Dealership this year, you can do so by raising your “Service Absorption” or “Fixed Coverage” as some…

New, Used or Service: Who’s The King of ROI? In order to increase ROI in any department you have to start doing things differently and/or do different things. If not, then…

If You’re Not Growing, You’re Not Keeping As part of the fixed operations Profit Potential Analysis that we conduct for our dealers, we prepare a Trend Analysis for the Customer Pay operations to…

The Challenge is HUGE! Let’s take a look at the aftermarket competition to better understand what you are up against. Based on the Auto Care Association figures for 2015, the market…

Invest in CHANGE … In order to increase sales in any department you have to start doing things differently and/or do different things. If not, then you simply continue to do…

Recession-Proof Your Dealership If you would like to “Recession Proof” your Dealership in this coming year, you can do so by increasing your “Service Absorption” or “Fixed Coverage” as some like…

A Really Scary Case History To  explain my point, let’s take a look at an actual case study of a dealership that recently built a stand-alone Quick Lube facility next to…