How Do You Identify Your “Sales Problems?”  A sales problem translates to a lack of additional gross profit which results in lower net profits. To begin with, let’s identify these problems…

Are Your Profits Setting Records, Too?  NADA also states that Dealer profitability has remained flat at 2.5% of sales. Why? How are you doing? Since fixed operations accounts for roughly…

Are You Meeting Industry Benchmarks? In order to improve your Service Operation’s performance and start producing the net profit you deserve, let’s first answer a few questions: Are your Service…

ARGHHHH!  This is so frustrating when we hear this. Recently one of our Fixed Operations Specialist’s spent two days at a dealership performing a courtesy performance evaluation of their service…

News Flash!  The seminar began with the facilitator standing before us uttering the following words: “It is the responsibility of your Fiat salespeople to sell a customer their first new…

Measuring Front-End Success …  To begin with, we all expect our Salespeople selling new and used vehicles to produce sales and gross profits at the highest possible levels. We measure…

Why You Should Invest In Keeping Your Customers If you are one of these dealers who is spending between $400 and $500 in advertising to sell a vehicle then I…

Why Training Is the Key  You just hired a new payroll clerk who has 5 years of payroll experience using ADP: however, your payroll system is on Reynolds and Reynolds.…

Every Day, Every Way: 80/20 In today’s business world the Pareto Principle (80/20 Rule) applies in many ways. Here are a few examples as reported in Wikipedia: • 80% of…

Creating Opportunities ““Opportunity is missed by most people because it comes dressed in overalls and looks like work.”                         …