About
Agency

Management Team Performance Driven Training

Evaluating & Motivating Employees to Succeed

  • Eight Steps to Success
  • What is a Manager
  • Triangle Management
  • Necessary Attributes of a Manager
  • Goal Setting
  • Necessary Employee Attributes
  • The Service Manager’s Job Description
  • Directing Employees Through Change
  • Comfort Zone
  • The Manager’s Road to a Sale
  • Ten Reasons Managers Don’t Succeed
  • Eight Steps to Accountability
  • Motivating Employees
  • Necessary Employee Attributes
  • First Thing in the Morning
  • Sales Performance Review
  • Advisor Sales Meeting
  • The Road to a Sale
  • MPI Evaluation
  • Accountability Meetings
  • Weekly Performance Reviews

Financial Statement Analysis

  • Understanding the Numbers
  • Three ways to Increase Gross Profit
  • The Essential Eight
  • Tracking Production
  • Expense Controls

Maximizing Technician Production

  • Understanding Productivity
  • Increasing Productivity
  • Dispatching for Maximum Productivity
  • Selling Appointments

Business Plan Development

  • It’s Cheaper to Keep Them
  • How we Lose Customers
  • Increasing RO Traffic
  • Effective Marketing Campaigns
  • Marketing Planner

Hiring Top Performers

  • Advertising Options
  • Job Fairs
  • Interview Questions
  • Background Checks
  • Share Your Expectations
  • Hiring Processes

Advanced Production Structures

  • Evolution of the Service Department
  • Lateral & Simple Support Groups

Building Effective Maintenance Menus

  • Structuring Menus
  • Pricing Strategies
  • Parts Price Averaging
  • Labor Time Averaging
  • Flush Services
  • Domestic vs. Import Menus

Quick Lube Operations

  • Compensate to Motivate
  • Performance Benchmarks
  • Competitive Parts Sourcing
  • Production Structures
  • Vehicle Health Checks
  • Marketing Strategies

Service Advisors - Daily Performance Report

You can’t manage what you don’t measure.

pages from performance

Get the Results You Deserve …

Call Kristin Williams toll free at 1-888-553-0100 or email results@dealerprotraining.com.

About Me
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Hello, my name is caitlyn vine jony. my job is to do lovely things to fill my little house in my free time.

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