Service Advisor Training
Telephone Sales Techniques
Road to a Sale
- Is it Covered Under Warranty
- Staying in Contact with Your Customers
- Selling Maintenance on the Phone
- Why Have a Telephone Structure
- Phone Scripts
- Appointment Process
- Communication Skills
- Scheduling Appointments
- Why Have a Telephone Structure
- Phone Scripts
- Avoid Quoting Price
- Never Diagnose
- Emergency Situations
The Customer FIRST
Service Drive Process
- In the DealerPRO Dealership
- 10 Mistakes Every Advisor Must Avoid
- Success Formula
- Goal Setting
- The Stages of Change
- Service Advisor vs. Service Writer
- Prepare for Success “Daily Checklist”
- Active Delivery
- Advisor Write-up Scripts
- Advisor Sales Script
- Menu Presentation
- Putting the Customer at Ease
- Offer Choices
- Performing a Walk Around With Every Repair Order
- Estimate Sheet Completion
- Selling from the MPI
- Maximizing Technician Productivity
- Customer Personality Profiles
- CSI Script
Service Advisors
Performance Metrics
- Understanding Flat Rate
- Understanding Productivity
- Understanding Engine Systems
- Increasing Technician Productivity
- The Dispatching Process
Top Performer Selling
The Basics of Feature / Benefit Presentations
- Product Knowledge
- Product Features & Benefits
- Additional Services & Maintenance
- Important Items to Have Inspected
- Frequently Asked Questions About Maintenance
Top Performer Selling
Overcoming Objections
- Understanding Objections
- Selling Accessories
Top Performer Selling
Advanced Selling Skills
- The Philosophy of Selling Service
- Closing Techniques
- Selling via Email
- Retaining New Sales Customers
Service Advisors - Daily Performance Report
When performance is measured it improves—when performance is pre-planned and measured it improves at a faster rate.
Get the Results You Deserve …
Call Kristin Williams toll free at 1-888-553-0100 or email results@dealerprotraining.com.
About Me
Hello, my name is caitlyn vine jony.
my job is to do lovely things to fill my
little house in my free time.
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