Let’s Get Started … Across the top of enter the following headings: Now, start at the top of your Repair Order stack and read the front of the repair order and…

This is Painful  According to NADA’s 2017 Average Dealership Profile, Dealers spent $630 in advertising per new mass market vehicle retailed ($762 for luxury vehicles) while averaging $2,337 on gross…

A Consistent Process Is the Key ... Requiring a menu presentation to every customer breeds consistency and insures that every customer is treated the same, meaning that each and every customer…

Your Service Department Needs an RO Your financial statements will show you where the opportunities for improvement (conditions) are but what they won’t show you is how to fix them. To…

Determine the Condition First, I want you to determine what the Condition of your Technicians is. To do this, you should start by asking your Service Director/Manager to conduct an assessment…

How to Make Up for Lost SalesYou can recession proof your dealership by maximizing your revenues in your Service and Parts departments. Let’s take a look at some proven processes and ideas…

Are You Still Laughing? This dealer obviously has a strong interest in supporting his Used Car Department which is a good thing but he still has to be able to service…

Let’s look at Gross Profit Production First ...  An average Technician at 100% productivity (40 hours produced versus 40 hours worked) will contribute about $15,000.00 in parts and labor gross…

Keeping Your Customers for Life According to NADA’s Average DealershipProfile, the average dealer spends about $630 in advertising per new vehicleretailed while averaging $1959.00 on gross profit PRU (but a…

It Happens All the Time ...  Over the past 15 years, my Trainers and I have worked with hundreds of dealers to improve their Fixed Operations by using processes that…