Let’s look at Gross Profit Production First ...  An average Technician at 100% productivity (40 hours produced versus 40 hours worked) will contribute about $15,000.00 in parts and labor gross…

Keeping Your Customers for Life According to NADA’s Average DealershipProfile, the average dealer spends about $630 in advertising per new vehicleretailed while averaging $1959.00 on gross profit PRU (but a…

It Happens All the Time ...  Over the past 15 years, my Trainers and I have worked with hundreds of dealers to improve their Fixed Operations by using processes that…

What's Your Story?The last few years will go down in history as record years for the auto industry with around 17 million a year. This should translate into record profits…

Parts: Multiple Customers & Profit Opportunities If you want to achieve different results (profits) in 2020, then you must be prepared to do different things as well as do things differently.…

A House Divided As a Dealer or department manager how do you expect to increase Net Profits and earn a reasonable return on the Dealer’s multi-million dollar investment if you don’t…

But That's Not a Plan ... If you are smart about cutting costs so it doesn't affect your operatons, that's a good thing. But it's not a plan. So what’s the…

Don’t bet on it … In reality, just the opposite is true in far too many service departments: Customer pay traffic is about the same as the previous year Profit margins…

Answering “Probably not” won’t get you there …  So, how can you have “record profits” in 2017 if the front end of your store does not have a record year?…

Fixed Ops BHAG — 100% Service Absorption  In fixed operations, a good BHAG would be to achieve 100% service absorption. Since the average dealer in America is averaging less than…