Choosing the Right Fixed Ops Training Company for Your Dealership
A successful car dealership needs an effective and efficient fixed operations department. Whether it’s service, parts, or body shop, these departments have a significant impact on your dealership’s profitability. Educating and preparing your team to be well-equipped with the right skills and knowledge is where fixed ops training companies come in. However, selecting the right training company can be challenging with so many options. Here’s how to select the right fixed operations training company.
They Structure Long-Term Operational Plans
Training companies should offer more than just a quick fix. Look for those that offer long-term operational plans that aim for a sustainable increase in your fixed operations performance. This means creating strategies to improve service processes, sales, customer satisfaction, and overall dealership profitability. They should provide a holistic approach, considering every aspect of your dealership to ensure a continuous improvement process.
Real Automotive Industry Experience
There’s no substitute for experience. You want a training company that has real-world, automotive industry experience. The trainers should understand the specific challenges you face, from servicing vehicles to dealing with customers, parts management, and many more. A company with a track record of success in the automotive industry will be better equipped to understand your needs and provide practical, effective solutions.
Follow Up Training and Communication
Training should not be a one-time event. The right fixed ops training company will provide follow-up training and consistent communication to reinforce the learned skills and strategies. They should provide regular check-ins, feedback, and reinforcement training to ensure your team continues to grow and adapt to changing market conditions. Look for companies that offer ongoing support beyond the initial training period.
They Begin by Setting Defined Goals with You
The training company should start by working with you to set specific, measurable, achievable, realistic, and timely (SMART) goals. They should understand your dealership’s unique needs, challenges, and strengths. This collaborative goal setting ensures that the training is tailored to your specific needs and helps measure the effectiveness of the training.
The Trainers Work with Your Team Instead of Just Talking to Them
The best training companies use a hands-on approach. They don’t just talk at your team; they work with them, engaging them in interactive exercises, role-playing scenarios, and practical workshops. This style of training leads to better understanding and retention of new skills. Look for a company that offers immersive, interactive training sessions rather than just lecturing.
Contact DealerPRO Training and Let’s Talk about Your Fixed Operations
Now that you know what to look for in a fixed ops training company, it’s time to consider DealerPRO Training. With years of real-world automotive industry experience, we provide a comprehensive approach to training that includes long-term operational plans, follow-up training, SMART goal setting, and hands-on training methods.
At DealerPRO Training, we are dedicated to helping your dealership achieve and exceed its goals. Let’s talk about how we can improve your fixed operations, boost your profitability, and set your dealership up for sustained success.