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Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes...
Cutting Expenses Is Not the Answer … If you are like many other dealers/managers you might be focusing...
Time to Take Stock … Use these industry benchmarks to measure your team’s performance: • ...
Menus Can Make a Difference … Finance and Insurance Departments have proven to be a significant...
Do You Really Need to Ask Permission from Employees? The concept of employee buy-in is overblown and...
Opportunity Rings … As a Dealer or General Manager would you allow 35% of your incoming sales calls to...
What You Want … What is a Top Performer? It is simply someone who can perform above the industry’s...
It’s Green, Green They Say … Why would you want to hire Service Advisors who are used to writing...
Getting Better Margins … If you are an average dealer, at a 38% margin, you are suffering a shortfall...
Why Do Inspections? Because you want to “maximize gross profit per retail unit, while ensuring...
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