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HOW TO MANAGE OVER-ABUNDANT TECHNOLOGY
Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes...
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IT’S TIME TO GET SERIOUS ABOUT SERVICE
Cutting Expenses Is Not the Answer …  If you are like many other dealers/managers you might be focusing...
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ARE YOUR EXPENSES REALLY TOO HIGH?
Time to Take Stock …   Use these industry benchmarks to measure your team’s performance: • ...
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Providing customers with options can provide significant rewards!
Menus Can Make a Difference …  Finance and Insurance Departments have proven to be a significant...
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YOU ARE NOT RUNNING A DEMOCRACY
Do You Really Need to Ask Permission from Employees? The concept of employee buy-in is overblown and...
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BUSINESS DEVELOPMENT CENTERS CAN MAXIMIZE SERVICE APPOINTMENTS
Opportunity Rings … As a Dealer or General Manager would you allow 35% of your incoming sales calls to...
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HOW TO RECRUIT TOP PERFORMERS
What You Want … What is a Top Performer? It is simply someone who can perform above the industry’s...
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HOW GREEN PEAS CAN FORTIFY YOUR PROFITS
It’s Green, Green They Say …  Why would you want to hire Service Advisors who are used to writing...
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PROFIT ACCELERATOR #1: PARTS & LABOR MARGINS
Getting Better Margins … If you are an average dealer, at a 38% margin, you are suffering a shortfall...
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PROFIT ACCELERATOR #2: THE INSPECTION CONNECTION
Why Do Inspections?  Because you want to “maximize gross profit per retail unit, while ensuring...
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