HOW TO GET SERVICE TO PAY YOUR WAY
Service Sales Can Pay Your Way If you would like to “Recession Proof” your Dealership this year, you can do so by raising your “Service Absorption” or “Fixed Coverage” as…
Is Your Customer Retention Strategy Holding Back Growth Opportunities?
If You’re Not Growing, You’re Not Keeping As part of the fixed operations Profit Potential Analysis and automotive service advisor training programs that we conduct for our dealers, we…
HOW TO COMPETE WITH THE AFTERMARKET
The Challenge is HUGE! Let’s take a look at the aftermarket competition to better understand what you are up against. Based on the Auto Care Association figures for 2015, the…
HOW TO GET AN 800% ROI …
Invest in CHANGE … In order to increase sales in any department you have to start doing things differently and/or do different things. If not, then you simply continue to…
Dealers’ Record Profits in 2018 – Fact or Fiction?
Answering “Probably not” won’t get you there … So, how can you have “record profits” in 2019 if the front end of your store does not have a record year?…
FIVE MAGIC WORDS CREATE BIG RESULTS
The Power of the Disturbing Question When you ask a customer a question that concerns the safety of their vehicle, you are showing you care and encouraging them to consider…
Key Strategy for Boosting Fixed Ops Profits in 2025
How are you planning to boost fixed ops profits this year? – DealerPRO Training The Importance of a Plan In order to improve your Service Operation’s performance and start…
HOW TO MANAGE OVER-ABUNDANT TECHNOLOGY
Too Much Info … A lot of dealers and managers ask me, “What’s new in fixed operations?”When it comes to technology the answer is, a lot. When it comes to managing a…
IT’S TIME TO GET SERIOUS ABOUT SERVICE
Cutting Expenses Is Not the Answer … If you are like many other dealers/managers you might be focusing all of your efforts on cutting expenses as opposed to increasing revenues. Do you really believe…
ARE YOUR EXPENSES REALLY TOO HIGH?
Time to Take Stock … Use these industry benchmarks to measure your team’s performance: • Service Department Operating Profit @ 20% of Gross Profit• Parts Department Operating Profit @ 30% of…