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5 Rules of Engagement for Service Customers

In Fixed Ops Toolbox by Don ReedJune 3, 2019

These are basic rules that have been around for a very long time yet as I speak to hundreds of dealers all across the country and as my Fixed Operations …

Is Owner Retention Important to You?

In Fixed Ops Toolbox by Don ReedMay 23, 2019

Is that number going up, going down or staying the same? How often do you look at this number? (You’ll find the number in your computer) What does this number …

How to accelerate profits through a slowdown:
The Answers You Need

In Fixed Ops Toolbox by Don ReedMay 23, 2019

“There’s no doubt we’re in a slowdown. ” “How long it will last and how deep it will go is anybody’s guess. Those factors are out of your control. But, …

Profit Accelerator #5:
Pay Attention to Retention

In Fixed Ops Toolbox by Don ReedMay 12, 2019

“To grow, you must maintain a 6 to 1 ratio in Customer Pay RO count to Total Vehicle Sales” “Use your most recent financial statement and determine your average new …

Profit Accelerator #4:
Increase your hours per Customer Pay RO

In Fixed Ops Toolbox by Don ReedMay 5, 2019

“To succeed, you need to consistently enforce discipline and accountability for performance. ” “When we look at performance with regard to Customer Pay Hours per RO, there aren’t many people …

Profit Accelerator #3:
THE MAGIC OF MENUS

In Fixed Ops Toolbox by Don ReedApril 24, 2019

“Have you ever been to a restaurant? ” “Olive Garden? Outback? How about Longhorn? When you were seated at your table, were you presented a menu? Of course, you were! …

Profit Accelerator #2:
THE INSPECTION CONNECTION

In Fixed Ops Toolbox by Don ReedApril 20, 2019

“Let’s switch gears here for a moment …  “Look at your Used Car Department. Do you have a policy that all used vehicles be inspected for needed maintenance and/or mechanical …

Profit Accelerator #1: Parts & Labor Margins

In Fixed Ops Toolbox by Don ReedApril 12, 2019

“Look at your financial statement …  “Find your customer pay parts (retail) gross profit margin as a percent of your customer pay parts sales, year to date. I have found …

5 Ways to Accelerate Profits
Through a Slowdown

In Fixed Ops Toolbox by Don ReedApril 8, 2019

“There are some bumpy roads ahead …  “The record-breaking sales pace of the last several years, plus the abundance of incentives that have taken future buyers out of the market …

HOW GREEN PEAS CAN FORTIFY YOUR PROFITS

In Fixed Ops Toolbox by Don ReedApril 1, 2019

That’s why it makes sense to take a look at Green Peas …” You can get people who will become Top Producers by thinking out of the box. Here’s an …

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