DealerPro Training

For example, we provide training services for a major equipment maker selling to dealers and aftermarket repair shops. One of their products is alignment equipment. So in our workshops, I …

“If you want to protect your dealership in a whipsaw economic environment, you can do it by increasing your “Service Absorption” — getting your Service and Parts departments to generate …

“We’ve talked about what it takes to attain 100% Service Absorption in your dealership by implementing your “front end” (Sales) processes in the “back end” (Fixed Ops–the back bone) of …

How do you do that? You start by doing things differently and by doing different things. This means, of course, that things have to change. You see, 100% service absorption …

“If you sign up for a marketing  campaign to bring in more service customers to increase customer pay, improve owner retention, raise CSI and build net profits, BE CAREFUL!! Many …

In simple terms, you can get your Service and Parts departments to generate enough gross profit to pay for ALL (100%) of your Dealership’s total fixed overhead expenses, which means …

“Dealers are becoming more and more aggressive in selling used vehicles in search of a substantial Return On Investment (ROI). Some of you will take the approach of “saving your …

Or will they take them to aftermarket service facilities? On average, 70% of the do-it-for-me (DIFM) repair work is conducted by the independent professional service channel of the automotive aftermarket. …

“ A critical performance indicator of Customer Retention is your RO Count. If  you are like  far too many dealerships whose Customer Pay RO count this year is about equal …

“ A significant number of dealers these days are becoming more and more aggressive in selling used vehicles to make up for reduced profits on the sale of new vehicles. …