“In a perfect world, all new and used customers would come back for service …  for life! “Coming back for all of their service needs, coming back for parts, coming …

“Here’s how to use your ROs to evaluate the performance of your service operations team. Even more importantly, you will learn how your customers are being dealt with on a …

“I’m betting you have no idea what a PIP is, so answer me this …”   So now I’m going to go out on a limb here and answer question number …

“Today’s technology can help you achieve unprecedented success–if you use it right.”   “You now have more tools to provide every single customer with a higher level of service whether it …

Additionally, why not do the same with your Service Manager, Parts Manager and Fixed Operations Director. Now transfer their answers on to a single sheet of paper and compare with …

Differently simply means that you are willing to change. Change for the better. All of us have probably heard the definition of insanity: “I’m going to continue to do what …

If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings then chances are you are not putting your customers …

These are basic rules that have been around for a very long time yet as I speak to hundreds of dealers all across the country and as my Fixed Operations …

Is that number going up, going down or staying the same? How often do you look at this number? (You’ll find the number in your computer) What does this number …

“There’s no doubt we’re in a slowdown. ” “How long it will last and how deep it will go is anybody’s guess. Those factors are out of your control. But, …