“NADA shows the national average for Service Absorption in 2016 was 56%. With that being said, every Dealer and Fixed Ops Manager should make it their mission to move aggressively …
HOW “SLEEPY” IS YOUR SERVICE DEPARTMENT?
“Is your Service Department operating at its full potential? If the answer is “NO” then compare your operation with the performance levels of the most successful Dealers in our industry.
IS THERE A CANCER IN YOUR DEALERSHIP?
“After spending the last 17 years working with hundreds of Dealerships all across our country, I have discovered an amazing phenomenon infecting fixed operations. Most Dealers would not tolerate Salespeople …
THE 4 ESSENTIALS TO INCREASING SERVICE PROFITS
If you are thriving and making money in all departments then congratulations for a job well done; however, don’t set your cruise control just yet because we all know our …
PERFORMANCE BASED SERVICE PAY PLANS
“The measure of success is not whether you have a problem to deal with, but whether it is the same problem you had last year.” — John Foster Dulles Does …
An enemy called average
“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing …
How to Increase Gross Per RO by over 70% in 90 Days
Sound too good, to be true? Well, it is true for one of our GM dealers in Michigan who made a commitment to train his Service and Parts Team to …
What the heck just happened here?
Well, I’m here to tell you that if that’s as far as your thinking goes, YOU’RE WRONG! I’m looking at a financial statement from a very profitable dealer who “gets …
A BDC CAN HELP YOU BOOST APPOINTMENTS BY UP TO 50%
What would happen to your service appointments if you could find a way to capture all of these lost calls? Think about it — based on your current traffic, you …
ARE YOUR FIXED OPS GOALS HIGH ENOUGH?
“Top level CEO’s are so successful because they have a BHAG, short for Big Hairy Audacious Goal. The BHAG creates the vision for the company, its managers and employees. The …