“Is your customer pay traffic increasing, stagnant or decreasing? Are your CSI scores above average? How about your Net Profit in your Service and Parts departments, is it a minimum …

“The value I’m referring to is Gross Profit Production and Customer Loyalty, which I would hope are on your radar screen every day of your dealership life. If you are …

When those customers call his Service Department for an appointment and they hear “I can schedule you for an appointment next week” they are most likely going to end the …

“The Magnificent 7 of Service …”Dealers tell me these are their Hot Buttons for improving their Service & Parts operations: 1. Improve CSI2. Increase Customer Pay Sales3. Raise Gross Profits4. …

“In baseball, we want to see and evaluate the performance of each player.” “If you are a baseball fan, you have undoubtedly noticed the constant display of Player Statistics at …

“You can’t save your way into profitability” “During a slowdown, it is vital that you pursue every available profit opportunity in your dealership. In many cases dealers start looking for …

“Condition • Cause • Correction–an RO for your Service Department” “Most of you are probably familiar with the 3C’s on your repair orders—Condition-Cause-Correction, which is a necessity in order to …

“Are you falling short?” “As a Dealer, are you getting the return on investment you expect? As a GM, are you meeting net profit projections for the year? If you …

“We all know how profitable an F&I Menu is …” “Here’s why: Most menus give the customer a choice of options like Platinum, Gold, or Silver. If the customer chooses …

“To earn additional profits in your service department, focus on maintaining your customer’s vehicles.” “Many dealers miss this opportunity by not performing complete inspections of their customers’ vehicles or make …