“Are you falling short?” “As a Dealer, are you getting the return on investment you expect? As a GM, are you meeting net profit projections for the year? If you …

“We all know how profitable an F&I Menu is …” “Here’s why: Most menus give the customer a choice of options like Platinum, Gold, or Silver. If the customer chooses …

“To earn additional profits in your service department, focus on maintaining your customer’s vehicles.” “Many dealers miss this opportunity by not performing complete inspections of their customers’ vehicles or make …

“In a perfect world, all new and used customers would come back for service …  for life! “Coming back for all of their service needs, coming back for parts, coming …

“Here’s how to use your ROs to evaluate the performance of your service operations team. Even more importantly, you will learn how your customers are being dealt with on a …

“I’m betting you have no idea what a PIP is, so answer me this …”   So now I’m going to go out on a limb here and answer question number …

“Today’s technology can help you achieve unprecedented success–if you use it right.”   “You now have more tools to provide every single customer with a higher level of service whether it …

Additionally, why not do the same with your Service Manager, Parts Manager and Fixed Operations Director. Now transfer their answers on to a single sheet of paper and compare with …

Differently simply means that you are willing to change. Change for the better. All of us have probably heard the definition of insanity: “I’m going to continue to do what …

If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings then chances are you are not putting your customers …