DealerPro Training

To put it another way—you get what you pay for! That being said, how do you find and recruit these Top Performers? One thing is for sure, they are not …

Additionally, research shows that for every 5 incoming calls that are answered—1 results in an appointment, 1 is calling on the status of their vehicle and 3 are calling for …

“As an owner, you made the investment in property, equipment, inventories and personnel … and you have the authority to do what it takes to earn a good return on that …

“Menus create an environment where the customer is allowed to buy, instead of being sold. In the Service Drive, when you combine a menu with interval service requirements, you have …

As a Dealer, General Manager or Fixed Operations Director you might want to start with the “Operating Profit” line of your financial statement …” If you are exceeding these benchmarks …

Often times when the front end starts selling fewer new and used vehicles and the “red ink” starts to flow to the bottom line of those departments, the dealer will …

“You can drill down to every measurable statistic on a repair order and get a multitude of reports. You can see shortcomings, but then what? How do you deal with …

How do you deal with this?” We’ve talked about being different from every other dealer in town so that you could provide your customers with the highest level of service …

Which description best fits your situation?” The answer most dealers give to this question is WRONG. Why do I say this? It’s because the most common response is this: “I’m …

Now is the time to take the first step to increased profitability!” There is a lot to talk about when answering those six questions. The first five call for a …