WHY IS IT CALLED “FIXED OPERATIONS?
Understanding the Difference It's important to know for the Dealer who wants to survive and thrive in today’s marketplace.Why do we call one variable and the other fixed? Let’s start with customer traffic.…
ARE YOU SPINNING YOUR WHEELS IN OWNER RETENTION?
Why is Your Service Traffic Stagnant? Or declining? To begin with, many dealers and managers think that if their retail traffic is holding steady year over year they are doing a good…
HOW TO EVALUATE YOUR PARTS DEPARTMENT
Parts: Multiple Customers & Profit Opportunities If you want to achieve different results (profits) in 2020, then you must be prepared to do different things as well as do things differently.…
SINCE WHEN IS SELLING A BAD THING?
A House Divided As a Dealer or department manager how do you expect to increase Net Profits and earn a reasonable return on the Dealer’s multi-million dollar investment if you don’t…
2020 VISION: A CLEAR PATH TO INCREASED PROFITS
But That's Not a Plan ... If you are smart about cutting costs so it doesn't affect your operatons, that's a good thing. But it's not a plan. So what’s the…
HOW ONE SERVICE ADVISOR CAN COST YOU $144,000
Don’t bet on it … In reality, just the opposite is true in far too many service departments: Customer pay traffic is about the same as the previous year Profit margins…
2017 BRINGS RECORD PROFITS FOR DEALERS
Answering “Probably not” won’t get you there … So, how can you have “record profits” in 2017 if the front end of your store does not have a record year?…
ARE YOUR FIXED OPS GOALS HIGH ENOUGH?
Fixed Ops BHAG — 100% Service Absorption In fixed operations, a good BHAG would be to achieve 100% service absorption. Since the average dealer in America is averaging less than 70%…
How to Evaluate Your Parts Department
If you want to achieve different results (profits) in 2020, then you must be prepared to do different things as well as do things differently.
Since When is Selling a Bad Thing?
“When I was a dealer, I thought increasing sales was a good thing. “We trained employees in all departments how to become better Salespeople, how to provide our customers a…