5-Day Packages

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5-Day Training Packages

In addition to its comprehensive 14-month In-Dealership program, DealerPRO also offers a variety of 5-Day Packages to meet specific Dealership needs. These packages include …

Service Advisor

• The 12-step Service Drive Process
• Overcoming Objections
• Telephone Skills for Advisors
• Exceeding Your Customers’ Expectations
• Reduce 1-Item Repair Orders
• Increase Profit Margins
• Increase Traffic
• Maximize CSI and Owner Retention

Collision

• Estimator Training
• Body Shop Manager Training
• Reduce Cycle Times
• Boost Productivity
• Increase Sales per Transaction
• Improve Insurance Company Relationships

Call Center

• Achieve Higher Levels of Service for Every Customer
• Increase Customer Appointments
• Increase Customer Retention
• Improve Service Advisor Support
• Increase Service Sales at Reception
• Maximize Shop Productivity
• Boost CSI

Parts

• Parts Manager Training
• Parts Counterperson Training
• Achieve 95% Fill Rate on Parts
• Minimize Obsolete Parts
• Reduce Inventory
• Increase Turns
• Generate Cash
• Improve Parts to Service Delivery
• Increase Customer Satisfaction

DealerPRO

Dealers often sign up for 5 days In-Dealership training supplemented by 1-2 days a month follow-up for 6 months to ensure that the new processes are generating profits to plan.