BDC Training for Service Advisors: A Comprehensive Guide

BDC Training for Service Advisors: A Comprehensive Guide

Business Development Center Training trains dealerships in revenue growth, customer retention, and new business development. Service Advisors are the backbone of your service department, and BDC Training is designed to help them be the best they can be.

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Performing a Monthly Repair Order Analysis is your Best Service Management Tool

The most important document in your Service Department is the Repair Order. It’s what tells you when and where to order materials, what to do when parts are not available, and how to track progress. It’s also a great way to track advisor performance within the service department. Let’s review why performing a monthly repair order analysis is a great service management tool for your dealer, and how a dealer service advisor can handle your monthly review.

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Determine a Variable Pricing Structure in Service Using Repair Order Analysis

Repair order analysis can help you create a pricing matrix to maximize profits while satisfying customer demand. In this example, we will use a pricing matrix to determine the best variable pricing structure for a dealership. Here is advice from our dealer service advisors on how to create a pricing grid for variable pricing that works for your dealership service operations.

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