Skills for Becoming a Successful Automotive Service Advisor As the automotive industry continues to change with sales and service advisor roles, there is an increasing need for knowledgeable, skilled, and…
Boost Customer Retention at Your Dealership: Identify & Solve Common Issues The automotive industry is highly competitive, and one of the key factors for a dealership's success is customer retention.…
BDC Training for Service Advisors to Boost Your Dealership's Performance In automotive service, staying ahead of the competition requires more than just technical expertise. Business Development Center (BDC) training is…
The most important document in your Service Department is the Repair Order. It’s what tells you when and where to order materials, what to do when parts are not available, and how to track progress. It’s also a great way to track advisor performance within the service department. Let’s review why performing a monthly repair order analysis is a great service management tool for your dealer, and how a dealer service advisor can handle your monthly review.
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Repair order analysis can help you create a pricing matrix to maximize profits while satisfying customer demand. In this example, we will use a pricing matrix to determine the best variable pricing structure for a dealership. Here is advice from our dealer service advisors on how to create a pricing grid for variable pricing that works for your dealership service operations.
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