Training Center

High Voltage Training Center
Energizes Your Service Sales & CSI!

The DealerPRO Training Center offers the perfect solution to sagging service sales performance—a jolt of highly charged sales power.

For Service Advisors:
Two 2-Day Courses.

SERVICE ADVISOR TRAINING 101: Putting Your Customer FIRST
• Telephone Techniques for Selling Service Appointments
• Technical Awareness for Feature/Benefit Presentation
• Techniques for Giving Feature/Benefit Sales Presentations
• The Customer FIRST 12 Step Service Drive Process
• Communication Skills for Increased Sales & CSI

SERVICE ADVISOR TRAINING 201: Maximizing CSI & Owner Retention
• Develop Customer FIRST Feature/Benefit Presentations
• Advanced Selling Skills
• Overcoming Objections
Customer FIRST Communication Skills for Maximum Owner Retention
• Maximizing Technician Productivity
• Understanding Parts and Service Profitability Guides

Each Course Includes: 2 Full Days of Interactive Training with Role Playing and Test Certification, 2 Training Manuals and Lunch.

The boost you need – on your schedule!
DealerPRO Training Center
QUARTERLY COURSES!
Each course is offered on a quarterly cycle to fit
your dealership’s business requirements.
Click here to register.

For Management Team
One Course: 3 Days

MANAGER TRAINING: How to Achieve 100% Service Absorption
• Fixed Operations Performance Metrics
• Telephone Techniques for Top Performing Advisors
• Maximizing Shop Productivity
• Parts and Service Guides to Net Profit Improvement
• How to Manage the 12 Step Service Drive Process
• Evaluate and Motivate Employees to Change
• Learn to Recruit Top Performers
• Design a Customer FIRST SMART Maintenance Menu
• Build a Profit Improvement Plan

Includes: 3 Full Days of Interactive Training, Role
Playing, Profit Calculators, Financial Statement Analysis and Test Certification, 4 Training Manuals, 4 Profit Calculators, Menu Template, Profit Improvement Plan and Lunch.

Our Training gets you and your people interactively involved to sharpen your communication skills and drive more service traffic.

Call Don Reed toll free at 1-888-553-0100
Or email dreed@dealerprotraining.com.