By Training Your Service Team in the Art of Putting Your Customer FIRST, You Will:

Exceed Customer Expectations • Build Owner Retention and CSI • Sell More Appointments • Overcome Objections • Control the Sale • Increase Your Service Sales Penetration

Don Reed, CEO
DealerPRO Training

Tune Up Your Service Team’s Skills To Energize Sales & Customer Satisfaction!

Advisor Track,
7 Courses, 39 Chapters

PRO Basic Certification
− 3 Courses, 14 Chapters

1. Telephone Techniques for Maximum Owner Retention
2. Role Play Simulator
3. Exceeding Your Customer’s Expectations
PRO Advanced Certification
− 5 Courses, 23 Chapters

4. Service Drive Processes for Top Performers
5. Overcoming Objections
PRO Top Performer Certification
− 6 Courses, 30 Chapters

6. Profit Builders Workshop Series-Advisors
PRO Master Certification
− 7 Courses, 39 Chapters

7. Putting Your Customer FIRST

Management Track,
7 Courses, 49 Chapters

PRO Basic Certification
− 2 Courses, 10 Chapters

1. How to Achieve 100% Service Absorption
2. Accountability for Maximum Performance
PRO Advanced Certification
− 4 Courses, 14 Chapters

3. Managing the Service Drive Process
4. Pay Plans: Compensate to Motivate
PRO Top Performer Certification
− 5 Courses, 22 Chapters

5. Profit Builders Workshop Series-Managers
Dealer/GM/MGR Performance Series
− 7 Courses, 49 Chapters

6. Fixed Ops Profits Leadership -art I
7. Fixed Ops Profits Leadership-part II