Service Drive

5 -Day Service Advisor Training Package

• Increase Service Sales by up to 40%
• Reduce 1-Item Repair Orders
• Increase Profit Margins
• Increase Traffic
• Maximize CSI and Owner Retention

To save you time, scheduling problems and expense, DealerPRO will bring our team of experts to your door, no matter how many doors you have. For example, for one five location dealer group, we provided simultaneous training at each location. Our team of experts will come to your dealership to empower your service team with proven processes and techniques to help you achieve 100% service absorption.

Our exclusive Performance Driven Training builds your team into the nation’s top customer retention specialists.

The 12 Step Service Drive Process
• Meet & Greet the Customer
• Investigate the Customer’s Needs
• Conduct a Vehicle Walk-Around with the Customer
• Select a Product or Service (Menu & Inspection)
• Give a Feature/Benefit Presentation
• Get a Pre-Approval for Mechanical Repairs
• Trial Close
• Review the Sale
• Overcome Objections
• Close the Sale
• Make the Next Appointment
• Active Delivery of Vehicle to Customer
Overcoming Objections
• Qualifying Objections
• Tools for Overcoming Them
• Overcoming the Fear of Rejection

Telephone Skills for Advisors, Appointment Coordinators & BDC Staff
• How to Convert Incoming Phone Calls into Appointments
• How to Avoid Quoting Price & Sell Appointments
• How to Avoid Diagnosing over the Phone
• How to Sell the Primary Item
• How to Make an Upsell Feature/Benefit Presentation
Exceeding Your Customer’s Expectations
• What Customers Expect
• Effective Communication
• Check & Advise Repair Orders
• Asking for a Pre-Approval
• Preparing the Estimate (under
promise and over deliver)
• No Charge
• The Three “C’s”

DealerPRO 5-Day Service Advisor Training is tailored to your needs.
A popular choice is 5 days In-Dealership training supplemented by 1-2 days a month follow up for 6 months to ensure that the new processes are generating profits to plan.

Get the Results You Deserve …
Call Don Reed toll free at 1-888-553-0100
Or email dreed@dealerprotraining.com.