PUTTING CUSTOMER FIRST

Putting Your Customer FIRST

After spending over a decade training with Dealers and Fixed Operations Management Teams, we learned there was a real need to establish a primary focus on “Putting Your Customer FIRST.”

• First on the telephone
• First during the reception process
• First in the repair process
• First in delivering the vehicle

By installing our performance driven training and then
coaching the entire Fixed Operations Team on these
customer driven processes, we found that our dealers
experienced record profits in their fixed operations by
increasing owner retention, CSI and sales.