Managers

Management Team Performance Driven Training
Maximizing Service Sales to Achieve 100% Service Absorption

Evaluating & Motivating Employees to Succeed
• Eight Steps to Success
• What is a Manager
• Triangle Management
• Necessary Attributes of a Manager
• Goal Setting
• Necessary Employee Attributes
• Motivating Employees
• Think Success
• The Service Manager’s Job Description
– First Thing in the Morning
– Sales Performance Review
– Advisor Sales Meeting
– The Road to a Sale
– MPI Evaluation
– Accountability Meetings
– Weekly Performance Reviews
• Directing Employees Through Change
• Comfort Zone
• The Manager’s Road to a Sale
• Ten Reasons Managers Don’t Succeed
• Eight Steps to Accountability

Financial Statement Analysis
• Understanding the Numbers
• Three ways to Increase Gross
Profit
• The Essential Eight
• Tracking Production
• Expense Controls

Maximizing Technician Production
• Understanding Productivity
• Increasing Productivity
• Dispatching for Maximum
Productivity
• Selling Appointments

Business Plan Development
• It’s Cheaper to Keep Them
• How we Lose Customers
• Increasing RO Traffic
• Effective Marketing Campaigns
• Marketing Planner

Hiring Top Performers
• Advertising Options
• Job Fairs
• Interview Questions
• Personality Profiles
• Background Checks
• Share Your Expectations
• Hiring Processes

Advanced Production Structures
• Evolution of the Service Department
• Lateral & Simple Support Groups

Building Effective Maintenance Menus
• Structuring Menus
• Pricing Strategies
• Parts Price Averaging
• Labor Time Averaging
• The Importance of “Choices”
• Flush Services
• Domestic vs. Import Menus

Quick Lube Operations
• Compensate to Motivate
• Performance Benchmarks
• Competitive Parts Sourcing
• Production Structures
• Vehicle Health Checks
• Marketing Strategies

Get the Results You Deserve …
Call Don Reed toll free at 1-888-553-0100
Or email dreed@dealerprotraining.com.