Putting Your Customer FIRST
After spending over a decade training with Dealers and Fixed Operations Management Teams, we learned there was a real need to establish a primary focus on “Putting Your Customer FIRST.”
• First on the telephone
• First during the reception process
• First in the repair process
• First in delivering the vehicle
By installing our performance driven training and then coaching the entire Fixed Operations Team on these customer driven processes, we found that our dealers experienced record profits in their fixed operations by increasing owner retention, CSI and sales.