The High Cost of Ignorance

In Fixed Ops Toolbox by Don Reed

“We’re NOT talking stupid here …” “What we’re talking about is a lack of knowledge of techniques, practices, procedures and the discipline to achieve a consistent, profitable result … “If …

why you need a fixed ops sales team

In Fixed Ops Toolbox by Don Reed

“Is your customer pay traffic increasing, stagnant or decreasing? Are your CSI scores above average? How about your Net Profit in your Service and Parts departments, is it a minimum …

How to revive comatose customers

In Fixed Ops Toolbox by Don Reed

When those customers call his Service Department for an appointment and they hear “I can schedule you for an appointment next week” they are most likely going to end the …

How to Make Up for Lower Sales

In Fixed Ops Toolbox by Don Reed

“You can’t save your way into profitability” “During a slowdown, it is vital that you pursue every available profit opportunity in your dealership. In many cases dealers start looking for …

WHAT CONDITION ARE YOUR TECHNICIANS IN?

In Fixed Ops Toolbox by Don Reed

“Condition • Cause • Correction–an RO for your Service Department” “Most of you are probably familiar with the 3C’s on your repair orders—Condition-Cause-Correction, which is a necessity in order to …