Fixed Ops Journal
This webinar addresses 5 key areas that you must focus on and develop a process for when hiring and retaining new service advisors: effective recruiting, proper job description, training, compensation that motivates and accountability.
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• The job description that attracts the best Service Advisor candidates
• 11 key skills every Advisor must develop to become a top performer in service
• Why “Green Peas” can turn out to be your
• Compensation plans that motivate Advisors to achieve higher CSI and provide excellent customer experiences … and prevent them from being recruited by someone else!
• Why failure to properly train your service advisers results in higher turnover and can cost an average dealer about $144K a year in lost customer pay gross profits PER ADVISOR