DealerPro training solutions
video mystery shopping service

What would you like to know?

In the Service Department …

• How your service advisors handle your customers?
• How many sales do you lose because of poor customer management?

In the Sales Department …

• How your people really handle customers?
• How many sales do you lose because of poor customer management?
• Are T/O’s really taking place?

Find Out With DealerPro Video Mystery Shopping Service

DealerPro uses state-of–the-art micro video equipment combined with traditional interviewing techniques to provide more useful mystery shopping records.

Here is how it works:

With your authorization, DealerPro will secretly shop your dealership.

Your people will know that we’re coming—but not when. Simply knowing they may be recorded will get even the most resistant employee to follow your procedures.

Our secret shopper(s), posing as customers, will record every aspect of the sales or service process using a concealed digital video camera with audio.

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You’ll see and hear for yourself …

In the Service Department

• How your customers are greeted
• What your advisors say when nobody is looking
• Whether they over promise and under deliver
• How they make a menu presentation
• How they perform a 10 step walkaround

In the Sales Department

• The first impression of your store and your people
• Are customer needs being developed or are your people just touring the lot?
• If your people know your products
• Is everyone T/O’d?
• Are your people even asking for the business?
• Do they follow-up?

A video is worth 10,000 words.