DealerPRO Training
1-888-553-0100

Recharge Your Service
Sales Performance!

Boost Service Gross Profits
by up to 40% or more!

Electrify results!

The Don Reed Training Center

The Don Reed Training Center offers the perfect solution to sagging service sales performance—a jolt of highly charged sales energy!

For Service Advisors: Two courses—Inaugural and Advanced.

Each course is comprised of two days of intense, total immersion interactivity to sharpen sales skills and focus on results.

1. Service Advisor Training 101:
Increasing Repair Orders and Hours per RO

  • Telephone Techniques for Increasing Service Appointments
  • Sales Techniques for Giving Feature/Benefit Sales Presentations
  • The Customer First 12 Step Service Drive Process
  • Communication Skills for Increased Sales and CSI
  • Technical Awareness for Professional Feature/Benefit Sales Presentation

Includes: 2 Full Days of Interactive Training with Role Playing and Test Certification, 2 Training Manuals and Lunch

2. Service Advisor Training 201:
Maximizing CSI and Owner Retention

  • Develop Customer First Feature/Benefit Presentations
  • Advanced Selling Skills
  • Overcoming Objections
  • Customer First Communication Skills for Maximum Owner Retention
  • Maximizing Technician Productivity
  • Understanding Parts and Service Profitability Guides

Includes: 2 Full Days of Interactive Training with Role Playing and Test Certification, 2 Training Manuals and Lunch.

(For best results, Service Advisors should complete Course 101—Increasing Repair Orders and Hours per RO before attending this course).

For Service Managers: One course offering—three days of top level training to provide the tools you need to build and maintain your team’s winning performance.

Service Management Training:
How to Achieve 100% Service Absorption

  • Fixed Operations Performance Metrics for Achieving 100% Absorption
  • Telephone Techniques for Top Performing Advisors
  • Maximizing Shop Productivity
  • Parts and Service Guides to Net Profit Improvement
  • How to Manage the 12 Step Service Drive Process
  • Evaluate and Motivate Employees to Change
  • Learn to Recruit Top Performers
  • Design a Customer First SMART Maintenance Menu
  • Build a Profit Improvement Plan

Includes: 3 Full Days of Interactive Training, Role Playing, Profit Calculators, Financial Statement Analysis and Test Certification, 4 Training Manuals, 4 Profit Calculators, Menu Template, a Profit Improvement Plan and Lunch.

The boost you need – on your schedule!

Courses Every Month

Each course is offered on a monthly cycle designed to fit your dealership’s business requirements.

Fill out the form or call toll-free for details

1-888-553-0100

or contact Don directly:

dreed@dealerprotraining.com