dealerpro training solutions
Online Service Advisor Training
ONLINE VIRTUAL TRAINING (VT)

Don Reed, CEO
DealerPro Service Solutions

DealerPro VT Will Train Your Service People
To Boost Your Service Gross by 40% or More!

“Thank you for the Service Advisor training you provided to our dealers … those dealers are enjoying double-digit increases in Customer Pay Labor and Parts Sales.”

Telephone Techniques for Maximum Owner Retention

• Who’s Calling and Why?
• How to Sell More Appointments
• How to Make an Up-sell Presentation
• How to Advise on Special Order Parts?
• Proactive Phone Etiquette

Service Drive Processes for Top Performers

• Meet & Greet, Qualify & Investigate
• Explain Courtesy Inspection & Walkaround
• Select and Present a Product or Service & Make a Presentation
• Demonstration & Trial Close
• Close the Sale
• Active Delivery & Next Appointment

Exceeding the Customer’s Expectations

• Customer Expectations
• Effective Communication
• Check and Advise Repair Orders
• Preparing the Estimate
• No Charge
• The Three C’s

Overcoming Objections

• Qualifying an Objection
• Effective Tools for Overcoming Objections
• The Fear of Rejection

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